Remote Control Report

1. Overview
   1. Filter Options
2. Previewing the Remote Control Report
3. Sample Report
4. Document Revision History

Overview

The Remote Control report displays remote connect sessions made by a technician on your systems. The report is history based and recent remote connect sessions will not display on the report until the daily maintenance is completed (this occurs at 3am every night).

The information provided on the report includes the remote connection method, start time, duration, the user that requested the session and the reason for connecting. The default reason 'requested by the user' will appear if a reason was not entered.

TIP: You can require the user to enter a reason when initiating a remote connection, by changing the 'CCVNCReason' property to a space. Refer to the Properties documentation for more information.

This report can be run for all clients or by client, location, computer type, computer or group. Additional filters are available to run the report based on specific criteria.

The purpose of this document is to show you how to use the report specific filters and how to understand the data provided by the report. A sample page of the report is included at the end of this document with each section explained separately.

NOTE: If you are running the report and you do not have full access to all clients (clients, computers and locations) the report will only show information for what you have permission to access.

Filter Options

Filters allow you to run reports based on specific criteria. The filters are separated into two sections. On the left, there are the basic filters to limit the report by client, location, computer type, computer or group. On the right, there are report specific filters that will further narrow your report results (e.g., contact, domain, etc.). Refer to the following table for information on how to use these filters.

Table 1: Remote Control Report Filter Descriptions

TIP: For a multiple select search, click on the  icon (if available) and then click on the Find button to list the available options. Select the desired option and use the arrow buttons to slide the option to the right, indicating you want to filter the data based on this selection. Click OK when done. If a multiple select search icon is not available, you can also create a multiple select search by using the following pattern: 'First Search','Second Search', etc. Each search must be enclosed in a single quote separated by a comma (no spaces).

TIP: Wildcards can be used for several of the filters. Use '?' for a single character wildcard. Use '*' for multiple wildcards.

Previewing the Remote Control Report

The Remote Control report can be scheduled to run at specific times or it can be run manually. To run the report manually, right-click on the client, location or group from the navigation tree and select View Report > LabTech Reports > Remote Control. However, it is recommended that all reports be scheduled by using the Report Manager. For step-by-step instructions on scheduling reports, refer to the Scheduling/Printing Reports documentation.

To preview the Remote Control report:

1. From the Control Center, select Tools > Reporting > Report Manager.
2. Expand LabTech Reports on the navigation tree and then select Remote_Control.
   Figure 1: Remote Control Report Setup
   
3. Select the Client, Location, Computer Type, Computer or Group from the drop-downs. For all clients, leave all of these fields at the default setting of 'Not Specified'.
4. Add any desired additional filters from the right-column to filter your results even further. Refer to the Filter Options section for more information.
5. Click on the Print Preview button to preview the report. If you wish to print without previewing the report, click on the Print button. To email the report as a PDF attachment, click the Email Report button and complete the email form, as necessary. Otherwise, to schedule the report to run for a later or recurring date and time, click on the Schedule button.

Sample Report

The Remote Control report displays remote connect sessions made by a technician on your systems. The report is history based and recent remote connect sessions will not display on the report until the daily maintenance is completed (this occurs at 3am every night).

This report can be grouped and filtered using the controls in the Report Manager.

Figure 2: Sample Remote Control Report

Figure 3: Report Legend

NOTE: Each section of the above report has been extracted (indicated by the letters to the left of the report) to provide a clearer view of the information. These extracted sections are shown below.

Figure 4: Section A—Report Header

The Report Header (section A) will display the client name, report title, your company logo and the date the report was printed.

Figure 5: Section B—Location/Computer Information

The Location/Computer Information section (section B) displays the computer and location your technician was connected to during the remote session. It also includes the operating system, the date the agent was added to the LabTech system and its current running status.

Figure 6: Section C—Remote Session Information

The Remote Session Information section (section C) lists each method of connection by agent with the date and time the session started, the IP address the session connected from, the technician logged in at the time of connection, the reason for the connection and the duration of the session.

Figure 7: Section D—Report Footer

The Report Footer (section D) contains the page number, client name, the report title and the date and time the report ran.

Figure 8: Section E—Report Legend

The Report Legend (section E) will appear on the last page of the report. If you used any filters when creating the report, these will display in the Current Parameters section.

Document Revision History